Return & Refund Policy

Last Updated: [20-02-2025]
Refund Policy

At PatnaToys, we strive to ensure your complete satisfaction. If you’re unsatisfied with your purchase, here’s how we can help:

Return & Refund Policy

Last Updated: [Insert Date]
Policy URL: https://www.patnatoys.com/patnatoys/refund-policy

At PatnaToys, we aim to ensure your complete satisfaction. Below is our updated policy for India:

1. Returns & Exchanges

Accept Returns For:

Defective Products: Damaged, incorrect, or missing parts due to our error.

Non-Defective Products: Changed your mind? Returns accepted for unused or slightly used items.

Exchange Option: We accept exchanges for a different size, color, or product (subject to availability).

2. Product Condition & Return Window

Condition: Products must be new, unused, or slightly used (in resalable condition).

Window: Returns/exchanges must be initiated within 7 days of delivery.

3. Return Methods

By Mail: Ship the item to our provided address.

Drop-Off Location: Visit our partner centers (contact us for details).

In-Store: Not applicable (we are an online-only store).

4. Return Label & Fees

Return Label: Customers are responsible for return shipping costs.

Restocking Fees: No cost for eligible returns.

5. Refund Processing

Time: Refunds are processed within 14 days of receiving the returned item.

Method: Refunds are issued to the original payment method.

6. How to Initiate a Return/Exchange

Contact Us: Email Patnatoy@gmail.com within 7 days with:

Order number.

Reason for return/exchange.

Photos (for defective items).

Approval: We’ll email a Return Authorization Number (RA#) and instructions.

Ship: Send the item using a trackable method.

7. Invalid Reasons

Items damaged due to misuse or missing tags/accessories.

Products purchased more than 7 days ago.

8. Contact Us

📧 Email: Patnatoy@gmail.com
📞 Phone: +91 9801112295